Shipping Policies
At Centrum.pk, we strive to deliver your orders promptly and efficiently. This Shipping Policy outlines the details of our shipping process, including delivery timelines, shipping charges, and other important information. Please read this policy carefully before placing an order.
Shipping Areas
We currently offer shipping across Pakistan. If you are located outside Pakistan, please contact our customer support team for assistance.
Shipping Methods
We partner with reliable courier services to ensure your orders are delivered safely and on time.
Standard shipping is available for all orders. For expedited delivery, additional charges may apply.
Delivery Timelines
Standard Shipping: Orders are typically delivered within 5-7 business days from the date of order confirmation.
Express Shipping: Available for select areas, with delivery within 2-3 business days (additional charges apply).
Delivery timelines may vary depending on your location, product availability, and unforeseen circumstances such as weather conditions or public holidays.
Shipping Charges
Shipping charges are calculated based on your location and the weight of your order.
Free shipping may be available for orders above a specified amount. Check our website or ongoing promotions for details.
Order Processing
Orders are processed within 1-2 business days after payment confirmation.
You will receive an email with your order details and a tracking number once your order is shipped.
Tracking Your Order
You can track your order using the tracking number provided in your shipping confirmation email.
If you encounter any issues with tracking, please contact our customer support team at info@centrum.pk.
Undeliverable Orders
If an order is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient, we will contact you to arrange a reshipment. Additional shipping charges may apply.
International Shipping
Currently, we only ship within Pakistan. For international orders, please reach out to our customer support team for assistance.
Damaged or Lost Packages
In the rare event that your package is lost or damaged during transit, please contact us immediately at support@centrum.pk with your order details and supporting evidence (e.g., photos of the damaged package).
We will investigate the issue and work with the courier service to resolve it promptly.
Changes to Shipping Policy
Centrum.pk reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us at:
Email: info@centrum.pk