Privacy Policy – Centrum

Last Updated : Nov 2024

Welcome to Centrum.pk. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide when visiting our website, purchasing products, or interacting with us. By using our website and services, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect several types of information to provide and improve our services. This information includes:

a. Personal Information

When you register an account, place an order, or subscribe to our newsletter, we collect personal information, including your name, email address, contact number, billing address, and shipping address.
Payment details such as credit or debit card information are also collected for processing payments, but we do not store this information after the transaction is completed.

b. Non-Personal Information

Usage Data: We collect data on how you interact with our website, including pages visited, time spent on pages, links clicked, and products viewed. This helps us understand user behavior and improve our website.
Device Information: Information about the device used to access our website, such as IP address, browser type, operating system, and device ID, may also be collected.

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, monitor website performance, and deliver personalized content. Cookies allow us to remember your preferences, save your shopping cart, and gather data on site usage.

2. How We Use Your Information

The information collected is used for various purposes, including:

Order Processing: To process and fulfill your orders, including payment processing, order confirmation, and shipping.
Customer Support: To assist with inquiries, provide updates on your order, and resolve any issues.
Personalization: To tailor product recommendations, promotions, and content based on your preferences and browsing history.
Website Improvement: To analyze website performance, detect and prevent fraud, and enhance security.
Marketing Communications: To send promotional emails, newsletters, and special offers. You can opt-out of marketing communications at any time by following the unsubscribe link in our emails.

3. How We Protect Your Information

Centrum.pk takes data security seriously and implements industry-standard practices to protect your personal information. These measures include:

Data Encryption: Sensitive data, including payment information, is encrypted using Secure Socket Layer (SSL) technology during transmission.
Access Controls: Access to personal data is limited to authorized personnel only and requires secure authentication.
Regular Security Audits: We conduct regular security checks and vulnerability assessments to prevent unauthorized access and data breaches.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We work with third-party companies to perform functions on our behalf, such as payment processing, shipping, data analysis, and marketing. These providers have access to your personal data only to perform these tasks and are obligated to keep it confidential.
Legal Requirements: We may disclose your information if required by law or to protect our rights, users, or the public, including in response to legal requests and regulatory requirements.

5. Third-Party Links

Centrum.pk may include links to third-party websites or services that are not under our control. This Privacy Policy does not apply to these external websites, and we encourage you to review their privacy policies. We are not responsible for the privacy practices or content of any third-party sites.

6. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that a child has provided us with personal information, we will delete such information from our records.

7. Your Rights and Choices

As a user of Centrum.pk, you have certain rights regarding your personal information:

Access: You can request access to your personal information and obtain a copy.
Correction: You may update or correct any inaccuracies in your personal information.
Deletion: You have the right to request that we delete your personal information, subject to any legal or contractual obligations we may have.
Opt-out of Marketing: You can unsubscribe from our marketing emails at any time.

To exercise any of these rights, please contact us at [Contact Email]. We will respond to your request within a reasonable timeframe.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal, accounting, or reporting requirements. Once your data is no longer needed, we securely dispose of it to prevent unauthorized access or disclosure.

9. International Data Transfers

Since Centrum.pk operates in Pakistan, your data will primarily be stored and processed within Pakistan. However, if we engage with third-party service providers outside Pakistan, your data may be transferred internationally. We ensure that appropriate data protection safeguards are in place, and your information remains protected.

10. Updates to this Privacy Policy

Centrum.pk reserves the right to modify this Privacy Policy at any time to reflect changes in our practices or for legal reasons. We will notify users of significant updates by posting a notice on our website or sending an email to registered users. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us:

Email: support@centrum.pk
Phone: +92-12345689
Address: Johar Town Lahore Pakistan

12. Governing Law

This Privacy Policy is governed by the laws of Pakistan. By using our website, you consent to the exclusive jurisdiction of the courts of Pakistan for any legal proceedings arising out of or related to this Privacy Policy or our website.

Thank you for trusting Centrum.pk with your personal information. We are committed to safeguarding your privacy and ensuring a secure online experience.